COVID-19 update from The Fred Hollows Foundation NZ

COVID-19 and our team in the Pacific

As the COVID-19 pandemic continues throughout the globe, we are ensuring the safety of our Pacific neighbours is of utmost priority.

The reason we exist as an organisation is because the health systems in these countries are still developing. Someone who is left blind by cataracts, might not be able to access eye care services due to limited medical professionals, facilities, supplies and equipment.

It is the same when we look at testing and treatment for COVID-19 by our Pacific neighbours. Their healthcare systems will reach full capacity a lot sooner than ours in New Zealand.

Thanks to the generosity of our kiwi donors, we have trained 300 eye doctors and nurses who are back in their home countries, working within their local health systems and helping prepare as much as they can for the COVID-19 pandemic.

We are staying in constant communication with our Pacific teams and will help them in any way that we can.

It’s an uncertain time but we must look after each other and our communities. As Fred once said “I believe the basic attribute of mankind is to look after each other”.

COVID-19 update from The Fred Hollows Foundation NZ

Our office in Auckland is now closed. However, our team are all working remotely to ensure the day-to-day functions of the organisation are successfully fulfilled.

This new way of working does mean we have certain challenges, primarily with the mail donations we receive from our wonderful supporters, as we have limited capacity to receive and open mail.

With this in mind, we would like to encourage you to try different ways of giving via our website or online banking.

Donate on our website. Using your debit or credit card This is the easiest, safest and most secure way to donate.

Online Banking
The Fred Hollows Foundation NZ is already loaded as a payee through online banking. If you are set up for internet banking, all you need to do is write our name in the payee box and our account details will appear. You will be asked to include your donor number which is on all correspondence you receive from us.

If you would still prefer to give a mail donation, we would like to assure you that we will be able to receive it, but that it will take longer to process it.


Where we can, we try to use e-receipts for our donors, however, we know that a lot of our supporters prefer to receive donation receipts through the post. As previously mentioned, we are working through these processes but please expect a longer delay in receiving your donation receipt in the post. We are working as hard as we can to get these to as soon as we can.

If you want to contact the team to confirm a recent donation and receive an electronic receipt through email via PDF then please email us at

If you would like to move to receive e-receipts permanently then please let our team know at

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