‘Personal information’ simply put is any information or opinion that can identify or be used to identify you. We collect and hold personal information from our donors, supporters, volunteers, contractors, visitors to our field programs, and other individuals. For example, if you are a donor, we would collect and hold your name, address, e-mail address, phone number and credit card or bank account details. From time to time, we may collect more detailed personal information such as when we conduct surveys but provision of more detailed information is purely voluntary.
We may collect sensitive information such as information about eye health. We may share sensitive information to our health provider partners and suppliers and they may also share with us sensitive information they have collected. We make sure we comply with privacy laws whenever we handle sensitive information. Where possible, we destroy sensitive information after they have served their purpose. We do not share sensitive information except to our health provider partners and suppliers.
Most of the time, we collect personal information directly from individuals like you at the time you deal with us. For example when you make a donation, send us an email or use our website. From time to time we may obtain personal information from third parties. When we do so, we will take reasonable steps to ensure that we make you aware of the collection of your information in accordance with New Zealand privacy law.
Website tracking and online advertising
We use third party website trackers, such as Google or DoubleClick, to collect information on how you use our website. The services are used to aggregate website statistics anonymously, such as number of page views, the number of unique visitors, time spent on our site, and to determine advertising effectiveness. On occasion, random short surveys may also be used to collect further information about our users — participation in these surveys will be entirely voluntary.
Links to other websites
You may request us to deal with you anonymously or through a pseudonym. We will accommodate your request if it is lawful and practical for us to do so. For example, it may not be possible for us to process your donations or accept you as a volunteer if you do not provide the necessary personal information.
We use your personal information primarily to:
(a) process donations;
(b) communicate with our supporters;
(c) recruit and manage staff, contractors or volunteers;
(d) conduct marketing activities; and
(e) enable other activities and functions of The Foundation.
We generally do not disclose personal information to other organisations unless we believe it is reasonably necessary to conduct the functions and activities of The Foundation, if you give your consent or if it is required or authorised by law including in emergency situations or to assist law enforcement. We use a range of suppliers, service providers, contractors and partners to enable the activities and functions of The Foundation. They include information technology service providers, direct marketing agencies, banks, credit card companies and recruitment agencies. This means that organisations, and individuals other than us may collect, access and use personal information held by us. We require these third party providers through our agreements with them to comply with our security guidelines and privacy laws.
We are an international organisation with internal information sharing between our international offices and our health provider partners. This means that it is possible your personal information and sensitive information may be shared with our offices and our health provider partners based outside New Zealand. We also engage external contractors who provide services to The Foundation who are bound by privacy legislation and by written agreement with The Foundation to comply with our security guidelines and confidentiality policy. Some of these external contractors are located or have information handling facilities outside New Zealand. You give us your consent to disclose your personal information and sensitive information outside New Zealand. You understand that by giving us this consent, we will not be accountable and you will not be able to seek redress under the Privacy Act if the overseas recipient handles information in breach of the New Zealand Privacy Principles. You may also not be able to seek redress in the overseas jurisdiction. Your consent however does not in any way lessen our commitment and the measures we take to protect and secure your personal information and sensitive information.
We take all reasonable steps to ensure the security of personal information by storing it in a secure environment. If contract service providers are used they will be bound by our confidentiality policy. We require our employees, contractors, volunteers, and third party service providers to respect and protect the confidentiality of personal information we hold.
Our electronic database is secured by a firewall to ensure, so far as practicable, that it is not accessed by unauthorised parties. This website has security measures (minimum 128-bit secure sockets layer encryption) designed to protect against the loss, misuse and/or alteration to your personal information under our control. Secure pages on our website are protected by an SSL certificate. A security icon visible on your screen, for example a padlock, confirms that your browser supports SSL security. Click on the security icon to verify the security certificate on this website.
However, all unencrypted information exchanged via the internet may be accessed and used by people other than those for whom it is intended, for example if you send us any personal information by email it is sent at your own risk.
Donations made online on this website are processed in real time using a secure payment gateway. Donations are processed in New Zealand (and for all other countries) in New Zealand Dollars. If you have any questions or concerns about making an online donation to The Foundation please contact our Supporter Services team at The Fred Hollows Foundation NZ, Private Bag 99909, Newmarket, Auckland 1149, New Zealand or email@example.com or 0800 227 229.
We take reasonable steps to ensure that personal information we collect, hold, use and disclose is complete, accurate, relevant and up-to-date. If you would like to access or make corrections to your personal information, please contact our Supporter Services team at The Fred Hollows Foundation NZ, Private Bag 99909, Newmarket, Auckland 1149, New Zealand or firstname.lastname@example.org or 0800 227 229. We may ask you to verify your identity before we disclose any personal information. If you wish to have your personal information removed from our database, we will take reasonable steps to comply with your request unless we need to keep your information for legal, auditing or internal risk management reasons. In order for us to successfully retrieve your records, please provide us with as much detail as you can about the particular personal information you wish to access or correct. Please allow 7 days for us to process your request.
We have appointed a designated Privacy Officer who is responsible for investigating any complaints or concerns any person may have about our protection of their privacy. If we become aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address these concerns. There are no fees for lodging a complaint. If you wish to make a complaint about how we handle your personal information, please contact our Privacy Officer at The Fred Hollows Foundation NZ, Private Bag 99909, Newmarket, Auckland 1149, New Zealand or email@example.com or 0800 227 229 and ask for the Privacy Officer. Please provide as much detail about the facts surrounding your complaint so we can resolve it accordingly, and allow us at least 7 days to respond to your complaint. If we fail to resolve your complaint, you may refer the matter to the New Zealand Privacy Commissioner - Te Mana Matapono Matatapu (see https://www.privacy.org.nz/).