Privacy and security | The Fred Hollows Foundation NZ

Privacy and security

The Fred Hollows Foundation is committed to protecting your privacy.

Please be assured that your information will only be used for the purpose for which it is supplied. The Foundation will keep your information confidential. We do not share databases.

Your continued use of this website indicates that you accept this Privacy & Security Policy and consent to the collection and use by us of any personal information you provide while using this site.

What personal information we collect

If you choose to provide us with your personal information, it will generally be:

  • Your name, address, telephone and email, date of birth
  • Your credit card number, name and expiry date and/or bank account details
  • Your Fred Hollows Foundation Donor Number (if you have one)

When we collect your personal information

Generally, we will only collect personal information about you via this website if:

  • You make a donation via this website
  • You send us an email or
  • You give us any personal information when using any part of this website 

We will ask you when we need you to provide further personal information for any reason.

What we tell you when we collect your personal information

Whenever we collect personal information from you, we will do everything we can to let you know:

  • How to contact us
  • Why we are collecting the information
  • If we are required by law to collect the information
  • The consequences (if any) for you if the information is not provided

How we use your personal information

We use your personal information to:

  • Process donations
  • Provide receipts
  • Communicate with our supporters
  • Recruit and manage staff and contractors
  • Conduct marketing activities
  • Enable other activities and functions of The Foundation

We may use your personal information to send direct marketing messages or for telemarketing. If you do not wish to receive further direct marketing messages or communications from us, just let us know.

Who will have access to your personal information

Unless we are required to provide your personal information to others for purposes relating to public safety and law enforcement or financial transactions, your personal information provided to us via this website will only be seen or used by persons working for us and our contracted service providers, for example, mailing houses and ecommerce providers, who are bound by privacy legislation.

Security of your personal information

We take reasonable steps to ensure the security of personal information by storing it in a secure environment. If contract service providers are used they will be bound by our privacy policy.

This website has security measures (128-bit Secure Sockets Layer) designed to protect against the loss, misuse and/or alteration to your personal information under our control. A security icon visible at the bottom of your screen eg a padlock, confirms that your browser supports SSL security. Click on the security icon to verify the security certificate on this website. However, information exchanged via the internet may be accessed and used by people other than those for whom it is intended. If you send us any personal information by email it is sent at your own risk.

Security measures for credit card donations

Donations made online are processed in real time using a secure payment gateway. Donations are processed in New Zealand (and for all other countries) in New Zealand Dollars.

If you have any questions about making an online donation to The Fred Hollows Foundation please email

Changing and accessing your personal information

If you would like to change the details of your personal information or see your personal information that we hold please contact our Privacy Officer as set out below in 'Further information'.

Opting out

If you would like to opt out of receiving future communications from us, please contact our Privacy Officer as set out below in 'Further information'.


When you visit this website a record of your visit is logged. The following data is supplied by your browser:

  • Your IP address and or domain name
  • Your operating system (type of browser and platform)
  • The date, time and length of your visit to the website
  • The resources you accessed and the documents you downloaded   

This information is used to compile statistical information about the use of our website. It is not used for any other purpose. If you do not want 'cookies' to be used please adjust your browser to disable them.

Website traffic

We use Google Analytics to track visits to our website. We use this information to track the effectiveness of our website. Types of data collected include visits, viewed pages and the technical capabilities of our visitors. These statistics will not identify you as an individual. For more information read Google's Privacy Policy.

Links to other websites

When you leave this website you will be going to websites that are beyond our control. These websites may collect your personal information. Our 'Privacy & Security Policy' does not apply to external links or other websites. We encourage you to read the privacy policies of any website you link to from this website.

Further information

If you wish to contact us about any privacy issue please:

  • Email
  • Phone +64 9 304 0524 and ask for the Privacy Officer
  • Write to the Privacy Officer at The Fred Hollows Foundation NZ, Private Bag 99909, Newmarket, Auckland 1149.
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