FAQs

How can The Foundation restore sight for $25?

The cost of restoring sight differs from country to country due to a number of varying factors. In some countries, we can restore sight for as little as $25.

This $25 covers the cost of the vital components of cataract surgery including the intraocular lens (IOL) and other consumables such as bandages, local anaesthetic and medications. This $25 does not incorporate the costs of the clinics, equipment or medical training of the doctors and nurses.

Medical treatment in developed countries like New Zealand is more expensive because it uses different techniques with more advanced and costly equipment. Therefore it’s impossible to compare with developing countries. In the developing world, a manual and more cost-effective technique is used that doesn’t require the expensive technology but achieves the same result.

Another way of looking at it is that in some of the countries where we work, people may be living on only a few dollars a day. The $25 it costs for an operation as a percentage of their yearly income can be quite similar to the approximately $3,500 it costs in New Zealand, where the average yearly income is around $50,000.

Can I visit one of The Foundation’s overseas programmes?

We appreciate your request to visit our programmes in the Pacific, but unfortunately we can’t allow visitors in our clinics. This is to avoid disruption to our eye care services and to provide privacy and respect to the patients accessing eye care.

Why don’t you provide eye care services in New Zealand?

In New Zealand we’re fortunate to have a public health system that’s adequate for fighting illnesses related to eye health. Our focus is in the Pacific where four out of five people who are blind don’t need to be, and where there are chronic shortages of eye doctors and nurses.

If you require treatment we strongly suggest getting in touch with your local hospital or general health practitioner.

How many staff members does the New Zealand Foundation employ?

As of 2017, we have 28 people in New Zealand and 72 throughout the Pacific.


Donations

Where does my donation go?

Your donation could be used to restore someone’s sight, but it may also go towards a range of other programme activities like training eye doctors and nurses. These health professionals will then go on to help thousands of people in their community. All of the work we do aims to create sustainable public eye health systems in developing countries.

How is my donation used?

Your donation will be used to support our sight-saving work. This includes eye operations and treatments, training surgeons and eye health workers, and setting up sustainable eye health systems.

For every $1 donated, 67 percent goes directly towards eye health programmes and public education, 9 percent is necessary for admin and communications costs, and 24 percent goes towards fundraising efforts which allows us to help even more people.

Can I see who my donation will restore sight to?

Unfortunately we can’t follow your donation to one single recipient, but we can assure you your donation will go to helping people in need through our programme and support work.

What are The Foundation’s bank account numbers for donations?

Please call us on 0800 227 229 if you would like our bank account numbers.

OR

Make a donation online now.

Is GST payable on donations?

No, donations do not attract GST.

Are you endorsed as a deductible gift recipient?

Yes we are, all donations of $5 and over are tax deductable. A full list of deductible gift recipient endorsed entities is available here.

How do I obtain a receipt for my donation?

Please email or call 0800 227 229 to speak to our supporter services team.

How can I cancel my regular donations?

Please email or call 0800 227 229 to speak to our supporter services team.

Will I be charged extra to use an American Express or Diners card for my donation?

No, you won’t.

Can I make a donation if I live overseas?

Australia

The Fred Hollows Foundation Australia is a separate organisation to The Fred Hollows Foundation New Zealand. Their programmes run outside the Pacific region. Donations in Australia can be made via their website. These donations will receive a tax-deductible receipt for Australia. For more information email The Fred Hollows Foundation Australia.

USA

Donors in the US can donate through our website, however we’re only able to issue tax-deductible receipts for New Zealand.

United Kingdom

The Fred Hollows Foundation is a registered charity in the UK. However, we can’t accept any donations through our London office. All donations must be processed through the New Zealand office.

Donors in the UK can donate through our website, however we’re only able to issue tax-deductible receipts for New Zealand.

How can I make a donation for a birthday, anniversary or funeral?

To make a one off donation to acknowledge a significant occasion try our Gift of Sight.

The best way to start a collection for donations is to set up your own online donation page. Our team can help you with this quick and easy process. For more information on starting a collection contact us.

To make a donation in memory, click Donate and make sure you check the box ‘in memory’. The message you enter will be displayed on our online Memoriam Board.

If you’d like to leave a bequest, please contact our Partnerships Specialist Stephne Vaughan on 09 304 0524 ext. 210

See Leave a bequest for more information on bequests.

Can I donate old glasses and frames?

Thanks for thinking of us, but unfortunately we no longer take donated glasses as it’s too costly.

Donated glasses are often a specific prescription with different strength lenses. This means the chance of finding a perfect (or even close) match for another wearer is slim to none. The cost to arrange custom lenses to then be created for bespoke frames is much higher than the cost of providing ready-made glasses.

The Lions Club would be very appreciative of your donation. They collect glasses for their Recycle For Sight programme which regrades and distributes 250,000 to 500,000 pairs each year to those in need in developing countries.

If you’d like to donate, please send your glasses (without cases) to the address below:

Eyeglasses for Recycling
by the Papakura Lions Club
C/- Selwyn Homestead
21 Youngs Rd
Papakura 2110


Your privacy and communications

How do I update my personal details?

Please email or call 0800 227 229 to speak to our supporter services team.

I no longer want to be sent marketing materials

Please email or call 0800 227 229 to speak to our supporter services team.

If you’d like to unsubscribe from our emails, simply click the unsubscribe link in the bottom of your most recent email from us.

Does The Foundation share my details with other charities?

No. We never, under any circumstances, share, sell or pass on our donors’ details to other charities.

Is my online donation secure?

Yes. We’re fully committed to maintaining the security of the financial and personal information you entrust to us when making a donation. Our information technology systems are fully compliant with the security requirements of the Payment Card Industry Data Security Standard which was founded by the major credit card brands (such as VISA, Mastercard and American Express). In addition, when you donate online your card information is processed, encrypted and stored by a specialised and highly secure payment service organisation.


School education and fundraising

I’m a school student. How can I find more information about The Foundation?

If there’s something you can’t find on our website please contact us with information about what you need and why.

​How can I fundraise for The Foundation?

Find out about fundraising for us here.


Medical treatment

I have cataract/eye problems. Can The Foundation help?

If you live in one of the Pacific Island countries where we work we should be able to help. See our individual country pages for more information.

Unfortunately, if you live outside of these countries we can’t provide individual medical advice. We’re an international development organisation that works with local partners in the Pacific to strengthen local eye health systems. This means we don’t have any medical staff or medical facilities outside the Pacific.

Please get in touch with your general health practitioner and they’ll be able to help you.

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